Managed Services & Service Level Agreements for Your Business and Mission-Critical Communications

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Maintaining Your Systems: There’s a Service Agreement That’s Right for You

As your communications and security solutions become more sophisticated, they can pose a challenge to maintain and budget for annual system upgrades.

Goosetown’s Managed Service Agreements and Service Level Agreements offer a variety of compelling alternatives for organizations looking to manage their networks, improve the overall performance of their system technology, more effectively manage the systems longevity and reliability, minimize the total cost of ownership, and explore opportunities to move from a CAPEX model to an OPEX model of procuring system technology.

With over 30 years of experience, Goosetown Communications has been integrating and maintaining the wireless communications and security needs of our customers throughout the Northeast. With a staff of over 85 employees, half are trained and certified technicians dedicated to supporting our customer’s needs. 

Operating from three strategically located facilities, Goosetown maintains a fleet of 45 service vehicles to support customers across New York, Connecticut, New Jersey, Massachusetts and Rhode Island, with the option of 24/7/365 response times to any emergency or service request.

Our commitment to the success of your mission or operational-critical communications is backed by our investment in a state-of-the-art Network Operations Center, or NOC. The NOC is dedicated to monitoring and supporting our customers systems 24/7 to recognize and rapidly respond to issues such as power failure, systems alarms, weather events and issues with infrastructure.

Today, more and more organizations are turning to trusted partners to help them manage and oversee the needs of their communications and security solutions:

  • Preventative Maintenance
  • Repair & Maintenance of Devices and Equipment
  • Firmware and Software Updates
  • Managing Costs of Infrastructure Enhancements
  • Customizing Systems and Solutions to Meet Your Future Needs
  • Managing FCC Licensing Requirements
  • Lifecycle Management

Goosetown offers a comprehensive and flexible portfolio of services to ensure peak performance, cost effective operations and the highest level of availability to service the lifecycle of the system.

Goosetown’s Managed Service Agreements and Service Level Agreements allow you to do what you do best, while leaving us to do what we do best; managing your communications and security systems. Our MSAs & SALs allow you to be confident that your security and communications infrastructure is sound, your devices are operating efficiently, and your wireless solutions needs are being professionally managed so you can focus on your mission.

Why Choose Goosetown’s Platinum Plus℠ Managed Services Programs?

Goosetown Communications has been meeting the communications equipment and service needs of businesses throughout the Northeastern United States since 1990. We’ve built strong relationships with trusted partners, like AT&T, Kenwood JVC and Motorola Solutions so that we are uniquely positioned to offer exceptional service on their products.

Your Mission is Critical to Us

Goosetown’s brand promise is instilled within all our employees so that everyone understands the importance of the products and services we offer. In order to provide our customers with unparalleled service we designed our Platinum Plus℠ Managed Services offerings to allow you to operate your business, government agency or public safety agency without the worries typically associated with today’s complex and constantly evolving communications networks. We give you “one hand to shake.” Every aspect of your network can be covered by our no-fault, no questions asked Platinum PlusSM program that includes equipment, networking, loaners, removals, installs and full life-cycle management over the term of the contract, and the ability to upgrade your equipment at any time during the term of the contract.

We offer the following services, so you can manage your business more effectively:

  • Network design, deployment and management
  • Scalable services to increase or decrease as your needs change throughout the year
  • Continuous upgrades, as needed, so your teams aren’t relying on outdated technology

Our goal is to create safer, more productive communities, and we accomplish this by providing the most advanced communications technology and equipment available with high performance service agreements so you don’t have to worry about your communication or security networks

Contact Goosetown Communications today to learn more about our managed services and how we can help you optimize your business—whatever industry you happen to work in. We have a solution that’s just right for your needs. Call us today to learn more.

Protect Your Technology Investment with a Service Agreement (SLA)

At Goosetown Communications, we know that your Mission-Critical, or Operations-Critical Solutions are critical to your community or enterprises’ safety and productivity. Realizing the importance of taking the guesswork out of the service and maintenance of your communications and security solutions, Goosetown offers a variety of service plans that cover equipment repair and routine maintenance, so you can focus on what really matters.

Our Service Agreements offer comprehensive coverage for everything from normal wear and tear…to routine repairs…to preventive maintenance checks.

Whether your solutions require a 24 hours a day / 7 days a week / 365 days a year responsive plan, or an 8:00 am – 5:00 pm / five days a week contract, or a custom support contract, the team at Goosetown Communications is prepared to support your needs.

From our three strategic locations, our trained, and certified technicians can provide timely customer service 24 hours a day, 7 days a week. Goosetown’s technicians will go the extra mile to service our customers, whether responding to a routine maintenance call or to an emergency, Goosetown Communications is a trusted partner you can count on.

As part of our commitment to delivering reliable uninterrupted service to our customers, we operate a Network Operations Center, or NOC. The NOC systems monitor and support our customers systems and missions 24/7. These systems enable us to recognize and rapidly respond to issues such as power failures, network issues, system alarms, weather events and other issues with infrastructure. Our monitoring systems perform over 10 million sensor scans per day.

If you cannot afford to let your Mission-Critical or Operational-Critical Solutions lose connectivity, consider a Service Level Agreement with Goosetown Communications.

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Hardware Partners

Learn how Goosetown Communications Can Help Keep Your Team and Your Business Connected from the Cab to the Control Room.

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